firmware update stuck at 80%

Posted by Animus08 on

My sprocket didn't want to print, so I figured with thise forum that the firmware needed to be update.

I click the update and the downloading to my phone went fine.

 

However now the loading bar stops around 80 percent and has been like this for about 10 minutes. And it's from my phone to my printer. They are laying next to each other and the phone is  connected to wifi. i have a iPhone 5s.

I havent used the printer in a while (1-2 months), has that something to do with it?

Had this been a problem for anyone else.

 

However I do hope that the firmware update helps the not printing part of my problem. 

 

Thank you in advance.

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9 comments

  • Agreed – having updated my software and it’s still not working, I conclude that there is nothing more I can do to fix this!!!!

    Charlie010387 on

  • Sprocket app is up to date. Fully charging everything doesn’t matter. iOS is also the newest update.Anyone else any ideas?Hope they will fix it soon.

    Animus08 on

  • Hi @scrappygolucky -  Have you updated your Apple (iOS) devices to version 11.2.1?  If not, I suggest you do that via your phone (Settings → General → Software Update), then reattempt the pairing and FW update process. From what I’ve seen, you must be running a newer version of iOS to complete the update. Thanks,-Brandon

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on

  • I mean of course I used the latest version of the Sprocket iOS app. I also used the latest android versions as well.I have also been through the linked “fix” of forgetting the Sprocket and re-pairing…. No luck.I suggest you guys test these upgrades more thoroughly before launching them. If I can’t upgrade the firmware with three different devices the process is clearly broken.

    scrappygolucky on

  • Hello @Charlie010387, @Animus08, and @scrappygolucky -  Sorry to hear about the issues you encountered with firmware update through the sprocket app. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy on

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