failure to load,blank screen for pictures that I try to print on sprocket

Posted by Annjake on

On my phone, when I go into the sprocket app.and I want to print. A message pops up " failure to load",
with those spinning circles. What can be done?

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  • I took the tray off n seen what looked like tape after taking that off now it wont load the photo paper tried to put the tape back and its still failing to load what can be done to make it load again n if it was the tape piece can u email me EXACTLY where to put it as I love the printer but it wont load at this point I also have the sprocket and havent had any issues thats why I brought the studio please help me as this is useless right now

    Laura Waluk on
  • Great information! I now know how to reset my sprocket.

    Annjake on
  • Thanks, that worked! I now know how to reset my sprocket!!Thank you..

    Annjake on
  • Greetings @Annjake, 
    Welcome to HP Forums and Thanks for the post. 
    I understand that you are unable to print from your Sprocket as is not connecting to your phone. 
    Not to worry, I will be glad to assist you. 
    Have you tried to reset your Sprocket?
    Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 
    Keep me posted. 

    Chimney_83 I am an HP Employee
    Chimney_83 on

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