Error "Out of paper'

Posted by irockfresh on

The other day my Sprocket was working fine and printing out pictures.

And just today: whenever I hit the print button.. it sends it to the device and I hear it printing. 

But then it says: "out of paper" but that is wrong because I loaded it up with new zink photo paper. 

And I put it the right way with the blue paper on the bottom .. so I don't know why i'm having trouble with it now.


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  • @irockfresh,
    Thank you for the update,
    I appreciate your time and efforts, 
    I’m glad I could contribute towards resolving the issue and finding the solution you were looking for.
    Thanks for taking the time to let the community know about the solution.
    You’ve been great to work with and it has been a genuine pleasure interacting with you.
    I hope both you and your product works great and remain healthy for a long time 😉 
    Take care now and do have a fabulous week ahead. 🙂

    Jeet_Singh I am an HP Employee
    Jeet_singh on
  • Thank you so much. It’s working now. 

    irockfresh on
  • @irockfresh,
    Welcome to HP Support Forums!
    I understand you are in need of support,
    I’ll be glad to help you out, however, for an accurate solution I will need more details:
    Can you try to take out the paper and then put it back?  Do you still see the error?
    If the paper has been in the printer for some time it may curl due to humidity.  I would suggest the following:  remove the paper from the printer and lay it on a flat surface.  If the paper does not lie flat take note of which way the paper is curled and gently roll the paper in the opposite direction until it will lay flat.  Load the paper back in the printer and try again.
    Reset the printer:

    Turn on the printer.

    Locate the reset button near the charging port.
    Figure : Locating the reset button

    Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
    The printer resets and turns off.

    Turn on the printer.

    Upgrade the firmware:
    Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.

    Make sure the printer is charged 50% or more.

    Make sure the printer is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Printers, and then tap your printer in the list.
    The printer information screen displays.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the printer firmware is up-to-date.

    Let me know how that pans out. 🙂
    I hope you have a good day ahead,
    And Feel free to ask any other queries as  well,
    Considering, this forum has some of the best people in the world available and ready to help.;)

    Jeet_Singh I am an HP Employee
    Jeet_singh on

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