I purchased an HP Sprocket Photo Printer to be able to take and print pictures with my kids and grandkids and to be able to edit them with funny messages, frames, pictures, etc. as was shown to be done in the presentation I saw on it.
When I received it I downloaded the Spocket app onto my iPhone 5S, but when I print pictures, they printed out very dark. Also, I do not get the EDIT icon in the top right corner of my phone when I select a photo, like they showed in the presentation AND a Utube video I watched on it. It also shows the EDIT icon in the manual I downloaded and in information I accessed on the HP website.
I called HP Customer Support and spoke with several people, the last being a woman who told me I needed to also download a Photo Edit app, something that was never mentioned anywhere. Being as frustrated as I was with it all, I did download a Photo Edit app, although I didn't feel that was going to be the solution. I figured how could two apps be running at one time, but since I'm not that tech savvy I thought, let's give it a try. Needless to say, that didn't work either. I still don't get the little EDIT icon they spoke of. I really don't want to return the unit but if I don't get information on how to resolve this problem, I will. I would appreciate any feedback that can help me to be able to edit my photos.