Dark lines appearing on my prints

Posted by eileenbean15 on

I have have lines appearing across my photos.  I have tried resetting, running the orange card through again and changing out the paper, but to no avail.  I have only had my printer for 2 months.  Can I exchange it with Hp or do I need to go to Best Buy where I purchased it?  Loved my first set of pictures but disappointed and frustrated as I waste photo paper!


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3 comments

  • @eileenbean15,
     
    I have read the post. As @The_Fossette is out for the day, I am responding on his behalf.
     
    I will send you a private message to assist you with the next course of action.
     
    Thanks and have a  great day ahead.

    DavidSMP I am an HP Employee
    DavidSMP on
  • I tried what was listed, which I had already stated in my original post.  So I ran back through it just in case.  I am wasting paper and continue to have 3 curving or sometimes straight dark lines through my prints.  What else do you recommend?  Or again how do I exchange this product and try again??  Frustrated…

    eileenbean15 on
  • @eileenbean15,
     
    Welcome to the HP Forums!
     
    Thank you for posting your query on this forum, it’s a great place to find answers.
     
    Don’t worry, I assure you I will try my best to get this sorted.
     
    In order that I may provide you with an accurate solution, I will need a few more details.

    When was the last time the printer was working fine?
    Have you performed any troubleshooting steps before posting?

    While you respond to that, I recommend you follow the steps in the below article and check if it helps.
     
    https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
     
    If you continue to face the issue, I’m sending out a Private message with the information you need to get this sorted.
     
    Let me know how it goes and you have a great day!
     
    If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
     
    Cheers!

    The_Fossette I am an HP Employee
    The_Fossette on

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