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Dark lines appearing on my prints
Posted by eileenbean15 on
I have have lines appearing across my photos. I have tried resetting, running the orange card through again and changing out the paper, but to no avail. I have only had my printer for 2 months. Can I exchange it with Hp or do I need to go to Best Buy where I purchased it? Loved my first set of pictures but disappointed and frustrated as I waste photo paper!
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@eileenbean15,
DavidSMP I am an HP EmployeeI have read the post. As @The_Fossette is out for the day, I am responding on his behalf.
I will send you a private message to assist you with the next course of action.
Thanks and have a great day ahead.
I tried what was listed, which I had already stated in my original post. So I ran back through it just in case. I am wasting paper and continue to have 3 curving or sometimes straight dark lines through my prints. What else do you recommend? Or again how do I exchange this product and try again?? Frustrated…
@eileenbean15,
Welcome to the HP Forums!
Thank you for posting your query on this forum, it’s a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
When was the last time the printer was working fine?
Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you follow the steps in the below article and check if it helps.
The_Fossette I am an HP Employeehttps://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
If you continue to face the issue, I’m sending out a Private message with the information you need to get this sorted.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!