Connection

Posted by chloe_camp on

My HP Sprocket Printer was disconnected from my phone for a while. It connects to my phone via bluetooth but won't show up on the sprocket app.  I'm unable to use my printer now and I have things I'd like to print.


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4 comments

  • @WPalmer, Welcome to HP Support Community!
     
    This looks like a hardware issue.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on
  • This did not work. My printer light doesn’t start flashing after having ‘shut down’…

    WPalmer on
  • @chloe_camp, Welcome to HP Support Community!
     
    You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer. 
    1. Hold the power button for about 7 seconds in total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash. 
    2. Release the power button. The LEDs will continue blinking for about 6 seconds. 
    3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)
     
    Also, forget the printer under Bluetooth devices, restart the phone, and try reconfiguring the connection.
     
    Hope this helps! Keep me posted. 
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on
  • I’ve held the reset button and it still didn’t do anything to help.^^

    chloe_camp on

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