connected but still searching

Posted by MookeyLoo on

I HAVE NEVER HAD PROBLEMS CONNECTING OR PRINTING FROM MY IPHONE TO THE SPROCKET. NOW IT SHOWS I AM CONNECTED VIA BLUETOOTH, BUT IN THE SPROCKET APP, IT IS CONSTANTLY SEARCHING FOR A PRINTER AND IS NOT FINDING MY DEVICE. THIS HAS NEVER HAPPENED BEFORE. SOMEONE PLEASE HELP! THANK YOU!

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3 comments

  • Hi Mookeyloo Can you update your app to the latest version available on the app store. If you still continue facing  issues connecting your device to your sprocket printer, then please uninstall and reinstall your app.I hope this helps. I am an HP EmployeeAlthough I am speaking for myself and not for HP.Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

    MeHbH on

  • I had the same issue until I uninstalled and reinstalled the sprocket app. Now it works. 

    Usernamexxxxxxx on

  • I had this exact same problem today. I ended up deleting the Sprocket app from my iPhone and redownloading it. When I opened the app, it asked me to set up the printer and by following the prompts, I fixed this issue. Good luck!

    lrgirl on

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