Bluetooth issue with App and ios 11.2.

Posted by danvinci on

Currently if the iPhone has ios 11.2 installed, it cannot print or update firmware as there seems to be a software bug disallowing the communication between both iPhone using ios 11.2 and current sprocket print app.


This makes updating firmware and print syncing unusable on ios 11.2.

The only thing the iPhone with ios 11.2 can do is pair under Bluetooth settings.



I have followed all trouble shooting tips for this device, so Devs posting those instructions is beyond useless.



I have rolled back my iPhone software to ios 11.1 and the HP Sprocket works as intended.


Notwithstanding the above, the HP Sprocket app desperately requires an update for use with ios 11.2.

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  • try this tips:

    stephaneLee on
  • The fix for iOS 11.2 is now available, see the post here.

    Bob Headrick,  HP ExpertI am not an employee of HP, I am a volunteer posting here on my own time.If your problem is solved please click the “Accept as Solution” button If my answer was helpful please click the “Thumbs Up” to say “Thank You”

    Bob_Headrick on
  • The current firmware (1.1.5) won’t work with ios11.2.

    danvinci on
  • It will not work.I used an Android phone to update the firmware.The printer still does not work with IOS 11.2.  

    bruotolo on
  • Do you know if you can you update the printer firmware with iOS 11.0 iPhone and then upgrade and use it with iOS 11.2? I have an Android device and was planning to use it to udpate the printer firmware in hopes that it will then work with my iphone which is on iOS 11.2…

    emilgram on

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