Blinking lights when charging

Posted by Brooke4793 on

I only brought my sprocket yesterday and let it charge for more then 3 hours, I was able to print off 3 photos before it died. I recharged it and set it aside and when I went to try and use it this morning it would even turn on. When I plugged the sprocket into charge today the LED light is flashing red and green at the same time and as soon as a take the cord out it dies. According to the app when I connect the sprocket it says it has 100% battery. I'm very confused and frustrated please someone help

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3 comments

  • Thanks for the reply and trying the suggested steps, the issue you are facing seems to be a hardware issue, recommend you contact our phone support for the service options available. 
     
    Keep me posted. Good Luck. 

    Chimney_83 I am an HP Employee
    Chimney_83 on
  • Hi, thanks for getting back to me. Unfortunately I have done the things you recommended and the light is still flashing red and green and it will not hold charge.

    Brooke4793 on
  • Hi! @Brooke4793, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community! I understand when you plug the sprocket to charge LED light is flashing red and green. Don’t worry I’ll try to help you out. Did you make any changes to your printer? Try the steps recommended below. Please try few steps recommended below. 1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
    2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
    3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
    4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
    5.    A white LED should illuminate on the rear of the unit if power up is successful.
    6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
      If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps. Open Sprocket app go to menu—>Sprocket—→ Printers; A blue firmware update link will be present if an update is available. Refer this article to know more information about using sprocket printer. Also, refer the printer user guide for more information. If the issue persists after trying out the steps, please contact HP support for service options. Link to contact HP.  Let me know if this helps!Have a pleasant day ahead! 🙂  Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.                                                                                                                  Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    A4Apollo I am an HP Employee
    A4Apollo on

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