Black lines on photos

Posted by E_louise21 on

Hi I got this printer for Christmas brand new and it was working fine however the image quality is deteriorating and the photos I'm printing are having a black line going through them on the right side. Can anyone help me fix this please???

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2 comments

  • Hi, This is vignesh B. Welcome to HP Consumer Support Forum. I am happy to assist you! I am glad to help you with this issue. Please make sure you have the blue color paper at the top of the stack when you load the papers. It will help the printer to align it properly. On your mobile device, open the HP Sprocket app and go to menu → sprocket → Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available. Updating the firmware also helps you to gain better print quality. Please contact 1-800-474-6836 for any assistance. We work 24*7.Thank you for choosing HP. Have a wonderful day ahead. Please click the “Thumbs Up”, to say thanks for helping!Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.I am an HP Employee.

    RickyI am an HP Employee

    IPGRicky on
  • Hi @E_louise21,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query, I’ll be more than glad to help you out.
     
    I understand that you are facing print quality issues with your HP printer.
     
    In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer by checking the links below:
     
    1. HP Product Model Number
    2. Windows Operating System
    3. Mac Operating System
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 on

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